How does this differ from using Alibaba myself?

On platforms like Alibaba, you deal directly with factories that may not exist, have language barriers, and won't tell you when things go wrong. With us, you get a dedicated professional who physically verifies factories, speaks both languages, and acts in YOUR interest — not the factory's.

How long does the sourcing process take?

Typically, we provide initial factory options within 24-48 hours. The complete process from inquiry to delivery usually takes 4-8 weeks depending on product complexity, order quantity, and shipping method.

What are your service fees?

Our fees typically range from 8-15% of the order value, depending on complexity and order size. We quote you upfront before any work begins — no hidden costs.

How do you protect me from scams?

We physically visit factories, verify their business licenses, use escrow payment, and provide detailed inspection reports.

Do you handle shipping and customs?

Yes, we coordinate the entire logistics chain — from factory pickup to your doorstep. Door-to-door service available.

Can I start with just one product?

Absolutely. We help businesses of all sizes — there is no minimum order value.

Disclaimer

Last updated: 30 August 2026

The information and services provided by Xafair (“we”, “us”, or “our”) are subject to the disclaimers set out below. By using our website or services, you acknowledge and agree to these disclaimers.

1. No Warranty on Website Information

The information on this website (www.xafair.com) is provided on an “as is” and “as available” basis. While we endeavour to keep the information up to date and accurate, we make no representations or warranties of any kind, express or implied, about:

The completeness, accuracy, reliability, suitability, or availability of the website
The information, products, services, or related graphics contained on the website for any purpose
The uninterrupted, timely, secure, or error-free operation of the website

Any reliance you place on such information is therefore strictly at your own risk.

2. No Warranty on Services

While we exercise reasonable skill and care in delivering our China sourcing services:

We do not warrant that any Chinese manufacturer we recommend will perform to your expectations
We do not warrant that quality inspections will detect all defects
We do not warrant that shipping will arrive by any specific date
We do not warrant that customs clearance will be completed within any specific timeframe
We do not warrant that product designs shared with manufacturers will not be replicated

3. Third-Party Links

Our website may contain links to third-party websites (e.g., manufacturer sites, freight carrier portals). These links are provided for your convenience only. We have no control over the content of these sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

4. Not Professional Advice

The information on our website and in our communications is provided for general informational purposes only. It does not constitute:

Legal advice (you should consult a qualified lawyer)
Tax or accounting advice (you should consult a qualified accountant)
Financial or investment advice
Regulatory or compliance advice specific to your industry or destination country

5. Product Compliance and Regulation

You are solely responsible for ensuring that the products you source comply with all applicable laws and regulations in your destination country, including:

Product safety standards (CE, UL, FCC, FDA, etc.)
Labelling and packaging requirements
Restricted or prohibited substances (REACH, RoHS, Prop 65)
Intellectual property rights (trademarks, patents, copyrights)
Import licensing requirements

Xafair does not provide regulatory compliance services unless explicitly contracted.

6. Intellectual Property Protection

While we take precautions (NDAs, vetted manufacturers), we cannot guarantee that:

A Chinese manufacturer will not reverse-engineer or replicate your design
A Chinese manufacturer will not produce counterfeit or unauthorised copies
Your trademark or patent will not be infringed by a third party

For sensitive IP, we strongly recommend registering your trademarks and patents in China before engaging manufacturers.

7. Limitation of Liability

To the maximum extent permitted by law, Xafair’s total aggregate liability for any and all claims arising from or related to our services shall not exceed the fees paid by you for the specific service giving rise to the claim. We shall not be liable for any indirect, incidental, special, consequential, or punitive damages.

8. Indemnity

You agree to indemnify and hold Xafair, its officers, employees and agents harmless from any claims, losses, damages, or expenses (including legal fees) arising from your breach of these disclaimers, your misuse of our services, or your violation of any applicable law.

9. Jurisdiction

This disclaimer is governed by the laws of the People’s Republic of China. Any disputes shall be resolved in accordance with the dispute resolution provisions in our Terms of Service.

10. Contact

For questions about this disclaimer, contact legal@xafair.com.