Frequently Asked Questions
Everything you need to know about our China sourcing services. Can’t find what you’re looking for? Contact our team.
How does this differ from using Alibaba myself?
On platforms like Alibaba, you deal directly with factories that may not exist, have language barriers, and won’t tell you when things go wrong. With us, you get a dedicated professional who physically verifies factories, speaks both languages, and acts in YOUR interest — not the factory’s. We also catch quality problems before they become your problem.
How long does the sourcing process take?
Typically, we provide initial factory options within 24-48 hours. The complete process from inquiry to delivery usually takes 4-8 weeks depending on product complexity, order quantity, and shipping method.
What are your service fees?
Our fees typically range from 8-15% of the order value, depending on complexity and order size. We quote you upfront before any work begins — no hidden costs, no surprises.
How do you protect me from scams?
We’ve seen every trick: fake factories, bait-and-switch, inflated prices, quality substitutions. We physically visit factories, verify their business licenses, use escrow payment so your money isn’t released until you’re satisfied, and provide detailed inspection reports.
Do you handle shipping and customs?
Yes, we coordinate the entire logistics chain — from factory pickup to your doorstep. We work with trusted freight forwarders, handle export/import documentation, and can arrange customs clearance in most countries.
Can I start with just one product?
Absolutely. We help businesses of all sizes — from first-time importers buying a single sample to established companies with regular bulk orders. There’s no minimum order value.