How does this differ from using Alibaba myself?

On platforms like Alibaba, you deal directly with factories that may not exist, have language barriers, and won't tell you when things go wrong. With us, you get a dedicated professional who physically verifies factories, speaks both languages, and acts in YOUR interest — not the factory's.

How long does the sourcing process take?

Typically, we provide initial factory options within 24-48 hours. The complete process from inquiry to delivery usually takes 4-8 weeks depending on product complexity, order quantity, and shipping method.

What are your service fees?

Our fees typically range from 8-15% of the order value, depending on complexity and order size. We quote you upfront before any work begins — no hidden costs.

How do you protect me from scams?

We physically visit factories, verify their business licenses, use escrow payment, and provide detailed inspection reports.

Do you handle shipping and customs?

Yes, we coordinate the entire logistics chain — from factory pickup to your doorstep. Door-to-door service available.

Can I start with just one product?

Absolutely. We help businesses of all sizes — there is no minimum order value.

Privacy Policy

Last updated: 30 August 2026

Xafair (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.xafair.com or use our China sourcing and procurement services.

1. Information We Collect

1.1 Personal Information You Provide

When you submit a quote request, contact form, or otherwise communicate with us, we collect:

Full name and job title
Company name and website
Email address and phone number
Country of residence and shipping destination
Product specifications, target quantities and budgets
Any additional information you choose to share

1.2 Information Collected Automatically

When you visit our website, our servers and analytics providers may automatically collect:

IP address and approximate geolocation (country-level)
Browser type, version and operating system
Pages visited, time on page and referring URL
Device identifiers (advertising ID, mobile device type)

1.3 Information We Receive From Suppliers

When we engage Chinese manufacturers on your behalf, they may provide us with quotations, samples and shipping documents that contain your business name, contact information and product specifications.

2. How We Use Your Information

We use your information to:

Provide the China sourcing services you request (sourcing, inspection, shipping)
Communicate with you about your project by email, phone, or messaging apps
Send you quotations, invoices, and shipping documents
Coordinate with manufacturers, freight forwarders, and customs brokers
Improve our website performance and customer experience
Send you service-related updates and (with your consent) occasional newsletters
Comply with legal, tax and regulatory obligations

We will never sell or rent your personal information to third parties for marketing purposes.

3. Legal Basis for Processing (GDPR)

If you are in the European Economic Area (EEA), our legal bases for processing your personal data are:

Performance of a contract — to deliver the sourcing services you have requested
Legitimate interests — to operate and improve our business
Consent — for marketing communications and non-essential cookies
Legal obligation — to comply with applicable laws

We share your information only with parties necessary to deliver our services:

Chinese manufacturers — to obtain quotations and place orders on your behalf
Freight forwarders and customs brokers — to coordinate shipping and customs clearance
Payment processors — to handle invoicing and refunds
Professional advisors — accountants, lawyers (under confidentiality)
Government authorities — when required by law

All third parties are contractually required to use your information only for the agreed purpose and to apply adequate security measures.

5. Data Security

We implement industry-standard security measures to protect your information, including:

SSL/TLS encryption for all website traffic
Encrypted storage of personal data at rest
Two-factor authentication on business-critical accounts
Limited access to personal data on a need-to-know basis
Regular backups stored in geographically separate locations

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

Quotation and project records: 7 years (tax compliance)
Marketing communications: until you unsubscribe
Website analytics: 26 months (Google Analytics default)
Backups: 90 days rolling

After these periods, your data is either deleted or anonymized for statistical purposes.

7. Your Rights

Depending on your jurisdiction, you have the right to:

Access the personal information we hold about you
Correct inaccurate or incomplete information
Delete your personal information (subject to legal exceptions)
Restrict or object to certain processing activities
Data portability — receive your data in a structured, machine-readable format
Withdraw consent at any time, without affecting prior lawful processing
Lodge a complaint with a supervisory authority

To exercise these rights, contact us at privacy@xafair.com. We will respond within 30 days.

8. Cookies and Tracking

Our website uses cookies and similar technologies. For details, see our Cookie Policy.

9. International Data Transfers

Because we operate from China and serve clients globally, your information may be transferred to and processed in China. We use appropriate safeguards (Standard Contractual Clauses, encryption) for transfers from the EEA, UK and Switzerland.

10. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date reflects the most recent revision. Material changes will be notified via email or prominent notice on our website.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact:

Xafair — Data Protection
Email: privacy@xafair.com
Headquarters: Shenzhen, Guangdong, China